Returns & refunds

A problem with your product?

Please contact us within 14 days of delivery if there is a problem with your product. Include your order number, a description of the issue and, where possible, clear photos of the product and packaging.

For an eligible product issue, our standard resolution is to reship a replacement product rather than provide a full refund.

An order that has not arrived

If the parcel has not arrived by 14 days after the latest estimated delivery date, email us with your order number. After reviewing the delivery information, we will arrange a replacement shipment rather than a full refund under this policy.

Before returning anything

Please contact info@lassmofarm.com first so we can confirm the next steps. Do not send a parcel back without receiving return instructions.

Your statutory rights

This policy does not limit any rights or remedies you have under applicable consumer law, including a refund where legally required. The 14-day reporting window describes our replacement service and does not shorten any mandatory legal rights.